1. Payments
All services offered by Startup Era require 50% advance payment before the commencement of any project. This ensures proper allocation of resources and project planning.
2. Refunds
- Eligibility for Refund: Clients are eligible for a 50% refund if they opt for a PRO service package and are dissatisfied with the initial design drafts, provided the request is made before final delivery.
- Full Refund Condition: A full refund may be requested only if no draft, sample, or any form of deliverable has been shared by our team.
- No Refund Scenario: If any sample or rough draft has been delivered, the advance payment will be considered as labour and creative consultation fee, and no refund will be issued.
- Project Termination: Clients may request to terminate a project at any stage; however, no refund will be provided for the work already completed or in progress.
3. Copyright & Ownership
- Upon full payment, the client will own complete rights and ownership of the final deliverables.
- Until full payment is made, Startup Era retains all rights to any content, designs, or materials shared during the project.
- By paying the advance, the client agrees to all the terms of service and project scope as outlined by Startup Era.
4. Cancellations
- Once a service has been availed of or work has commenced, the project cannot be cancelled.
- No refund will be issued for cancellations made after project initiation.
- Clients are encouraged to discuss requirements before project confirmation thoroughly.
Course Refund Policy
We take utmost care in providing you with the best courses. However, in case you are not satisfied with the content, we offer you a 100% refund. For a successful refund, the customer is required to cancel their course subscription within 7 days of their enrollment. Failure to do so would result in no refund.
For any concerns, please get in touch with our support team at: contact@startupera.co.in